Sound Relief Tinnitus & Hearing Center – Scottsdale

Name: Scottsdale, Arizona
Price range: $$$

sound relief tinnitus and hearing center scottsdale arizona

If you live in or around Scottsdale or Phoenix with tinnitus, decreased sound tolerance (hyperacusis, misophonia, or phonophobia), or diminished hearing, you are not alone. These issues put a strain on your quality of life and leave you feeling agitated. At Sound Relief Tinnitus and Hearing Center Scottsdale, we will provide you with the help you need and the relief you deserve.

Helping people with tinnitus has always been our primary focus. When we opened Sound Relief in 2011, our mission was – and continues to be – simple. Eradicate the misconception that nothing can be done to treat tinnitus and help as many people as possible. Almost 10 years later and nearly 10,000 patients helped, Sound Relief has become a beacon of hope for people across the United States who cannot find relief elsewhere. Our first clinic in Arizona is in this Scottsdale location, and the reception was incredible. Our vast collective experience from primarily working with tinnitus sufferers combined with Dr. Julie’s leadership and our expertise utilizing Tinnitus Retraining Therapy (TRT) allows us effectively treat even the most complex cases.

We also specialize in hyperacusis – also known as sound sensitivity or decreased sound tolerance. Treatment for hyperacusis and tinnitus are very similar, and our experience lends itself to very successful outcomes with our patients.

Of course, as audiologists, we also help many people with diminished hearing as their primary concern. Since all of our providers are Doctors of Audiology, patients can count on exceptional, personalized care, without exception.

Whatever your issues with sound, Sound Relief Scottsdale is here to help!

9465 E Ironwood Square Dr #102
Scottsdale, AZ 85258
(480) 751-4200
Fax: (480) 656-6211
Hours of Operation:
Monday – Thursday: 8:30 am – 5:00 pm
Friday: 8:30 am – 1:00 pm

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Visit our other locations

Mesa

4824 East Baseline Rd #102, Mesa

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Peoria

16155 N. 83rd Avenue #101, Peoria

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Highlands Ranch

200 Plaza Drive #110, Highlands Ranch

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Your Scottsdale Audiologists

Dr. Madison Brown, Au.D., FAAA, CH-TM

Dr. Madison Brown attended Utah State University, where she earned her undergraduate degree as well as her Doctorate of Audiology (Au.D.). She began her career path not knowing the magnitude of challenges people experience with hearing healthcare. Her focus is to empower individuals to find hope and restore parts of their lives that have been affected by hearing and tinnitus. She is delighted to be a part of the Sound Relief team, where people come first, and innovation is prioritized to provide solutions and hope for all patients who walk through the door.

Through drastically improving her own quality of life by making incremental changes and trusting the process, her passion was ignited to help others on their journey toward better overall health. She understands the importance of providing individualized education, planning, tools, and support. She believes that joy, peace, and improvement are possible for all who are willing and ready to embark on the journey.

Madison enjoys spending time with her family and supporting her two children. She loves activities that involve body movement or being in the Arizona sunshine. In her spare time, you’ll find her on the golf course or relaxing at home.

Dr. Kelly Hanscom, Au.D., FAAA, CH-TM

Originally from Maryland, Kelly Hanscom earned her Bachelor’s of Hearing and Speech Sciences and Doctorate of Audiology (Au.D) from the University of Maryland.

Early in her Audiology career, she had a special interest in traumatic brain injuries, auditory processing disorders, and tinnitus. For the past six years, she has had the privilege of working with active military and Veterans. Her experience as a tinnitus specialist has taught her the importance of treating the whole person, and she looks forward to bringing the same individualized, high-level care to Sound Relief Tinnitus & Hearing Center. Dr. Kelly Hanscom sees patients at the both Peoria and Scottsdale offices.

Dr. Hanscom lives in Scottsdale, AZ, with her border collie mix, Norman. She enjoys hiking, skiing, reading, and attending comedy shows in her free time.

Franchesca Zavala - Patient Care Coordinator

Originally from the sunny beaches of Orange County, California, Franchesca traded the coastline for the desert landscape of Scottsdale, Arizona in 2013. As a Patient Care Coordinator at Sound Relief Tinnitus & Hearing Center in Scottsdale, “I’m passionate about facilitating the journey to better hearing and tinnitus relief for our patients. In my role, I’ve found my calling as a Patient Care Coordinator. It’s incredibly rewarding to witness the positive impact our team makes on people’s lives.” Outside the office, Francesca indulges her creative side through baking and crafting delicious treats that bring joy to family and friends. When the sun sets, Franchesca finds a thrill in the chilling narratives of scary movies and the intriguing mysteries of true crime podcasts. These hobbies not only provide an escape but also fuel her fascination with storytelling in various forms.

Layla Fotouhi – Team Lead | Audiology Assistant

Layla Fotouhi joined our team as the Patient Care Coordinator of our Scottsdale office in May 2019 and is now an Audiology Assistant and Team Lead of our Arizona offices (Scottsdale, Mesa, and Peoria). She was born and raised in Milwaukee, WI. After moving to Arizona, she couldn’t get enough of the sun! Her background is in Cosmetology, and she was also a Certified Nursing Assistant. Fun fact: Layla placed in the Wisconsin State Pageant for National American Miss.

To advance her ability to help people, she has taken classes at Nova Southeastern University and has become a Certified Audiology Assistant. “I love seeing patients happy and making those connections that last!”

Outside of work, Layla loves playing with her pup, Paris, traveling, trying new restaurants, and hiking to catch sunrises and sunsets. Layla is always representing her hometown teams, the Packers, the Bucks, and the Brewers!

Tinnitus

If you experience a constant buzzing or ringing sound in your ears, it’s likely that you’re living with tinnitus. This phenomenon is characterized by the perception of sound when no external source for this sound is actually present. The severity of tinnitus varies from person to person, and we offer several treatment options to help alleviate your tinnitus symptoms. Tinnitus Retraining Therapy (TRT) treats both the symptoms and the source of tinnitus by utilizing sound therapy. Counseling, relaxation methods, hearing instruments, or a combination all of these are the tools we have found most effective for many tinnitus sufferers.

Hyperacusis

Hyperacusis can be described as an uncomfortable, heightened sensitivity to sound or decreased sound tolerance. If you live with this issue, everyday sounds such as doing the dishes, watching TV, or even a simple conversation, can be incredibly annoying or even cause pain. The severity of hyperacusis varies from patient to patient and can lead to migraines, ear pain, and daily discomfort. Take the first step towards relief and schedule an appointment at our Scottsdale hyperacusis center. We will evaluate your situation, answer your questions, and provide our treatment recommendation..

Hearing Tests and Evaluations

Have you noticed a change in the clarity of your hearing? If so, it is probably time to schedule a hearing test. This is a straightforward evaluation designed to provide your audiologist with crucial information about your hearing health. Hearing tests include a comprehensive review of your medical history, a thorough ear examination, and various tests to determine which frequencies you may struggle hearing or understanding.

Hearing Aids

Our audiologists have a plethora of hearing aid styles, technology levels, and manufacturers to choose from, and they will work with you to determine which device is perfect for you. Selecting the right hearing aid can be life-changing, but only if you get the right one. Another major component is being partnered with an audiologist you can trust to ensure your fit and programming is excellent. You will find that level of commitment and expertise here at Sound Relief.

Wax Removal

If you’re experiencing ear wax build-up, our highly-trained audiologists can help. The amount of time varies greatly depending on the amount of wax and ear anatomy so we highly recommend scheduling an appointment. We charge between $50 – $100 per ear for this service.

Patient Reviews

Excellent

4.9

Based on 160 reviews

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David S.

Dr Kelly is the best! She and her staff were extremely knowledgeable and truly made us feel part of the family! They have my highest recommendation!

Response from the owner: Hi David, thank you for the review, the kind words, and the recommendation. We truly appreciate it!

Vince E.

My experience so far has been fantastic. Suffering from tinnitus can be extremely frustrating, but 6 months with Sound Relief, and TRT, I’m so much more at ease. I’ve never felt rushed. They have always had so much patience each visit, taking time to chat, check your devices, and evaluating how you’re handling your tinnitus. Plus, it’s always nice to see Franchesca and Dr. Madison’s warm, smiling faces. They’ve always been so nice and welcoming. They truly care and make every visit a pleasure.

Response from the owner: Hi Vince, thank you for your thoughtful review! We're so glad to hear that Sound Relief and our team, including Franchesca and Dr. Brown, have made such a positive impact on your journey with tinnitus. Your kind words mean so much to us!

Jordan m

Honestly, this had to be the best experience I’ve ever had at a medical place. The staff were all so kind and supportive, they all seemed excited to help. I would recommend this place to everyone who has even mild hearing problems. Dr. Maddison Brown was incredible in every way.

Response from the owner: Your words truly warm our hearts because this is exactly what we strive to achieve with every patient visit. We're so glad to hear that your experience with Dr. Brown and our team was so positive. Kindness, support, and genuine care are at the core of what we do, and it means so much to know that it made an impact. Thank you for your thoughtful recommendation!

Don P.

Personnel is very caring and very professional in supporting my tinnitus relief

Response from the owner: Hi Don, thank you for the review and the kind words!

Jeff L.

I wouldn't wish tinnitus on anyone. But if you have it, don't let others tell you there's nothing you can do about it. The compassion and care I have received from the Scottsdale office is priceless. It's more than a business. They really care about your well being!

Response from the owner: Hi Jeff, thank you so much! We're thrilled to hear that our Scottsdale team has provided you with the care and support you deserve, and we're always here to help on your journey.

Pat F.

During every visit to the Scottsdale Sound Relief Center my questions are carefully explained and new information is very helpful. Happily my Oticon devices expertly chosen for my specific need are helping reduce my tinnitus. I highly recommend Dr. Brown and her staff as being most pleasant and professional.

Response from the owner: Hi Pat, thank you! We're thrilled to hear that your Oticon devices are helping with your tinnitus, and we're grateful for your recommendation.

That Guy In the D.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my tinnitus became more than a minor daily annoyance. I knew I needed help with my tinnitus and hearing loss, but I didn't want to be one of those persons who spends a gob of money on hearing aids, then doesn't use them. And here's where Dr. Kelly Hanscom really helped me out.I sport a shaved head, so it's not like I have luscious locks to help hide hardware behind my ears, so I really wanted to go with jamming the whole shootin' match in my ear. Dr. Kelly advised me on the available options and clearly explained the pros and cons of the different styles of hearing aids.I used a set of loaner hearing aids until my ordered units came in. Dr. Kelly tuned the loaners (and then my person devices) so that I would receive greater amplification of the frequencies in which my hearing is deficient. But she didn't overdo it. This seems to be where a lot of new hearing aid users experience frustration. I've heard several people say, "I'd wear them, but they're too dang loud!" Dr. Kelly artfully managed the acuity and volume of my hearing aids over the course of three months. As she explained, if a new user gets too much volume at first, it can be "jarring." That's the perfect word. So, over the course of three months, Dr. Kelly eased me into the "power" of my new hearing aids, and she also spent plenty of time ensuring that the fit is perfect and that I understand how to maintain and care for my new devices.I love wearing my hearing aids. It's been four months. The tinnitus therapy is wonderful! In fact, my wife can tell by my mood at the end of the day if I have been wearing my hearing aids. Without the tinnitus therapy, she says I am noticeably more anxious by day's end.And don't forget to say 'hello' and be nice to Franchesca at the front desk. After just a few visits, she had my name down and she regularly offers me cookies when I visit.Don't struggle another day with your tinnitus and hearing deficiencies. It's not only affecting your quality of life, but it's also affecting the quality of life of your family, friends, loved ones, and co-workers.

Response from the owner: Thank you so much for sharing your journey with us! It’s inspiring to hear how Dr. Kelly Hanscom was able to guide you through the process with such care and precision. We know how personal hearing aid choices can be, especially when you want a discreet solution, and it’s great that you found the perfect fit.Your experience with tinnitus and hearing loss is something so many people can relate to, and we're thrilled that the tinnitus therapy has made a noticeable difference, not just for you, but also for your loved ones. Dr. Kelly's approach of gradually adjusting your hearing aids for comfort and effectiveness is exactly why we’re so proud to have her on our team.We’ll also make sure Franchesca gets a shout-out for her friendly service (and cookies!). We appreciate your thoughtful recommendation and are so glad you didn’t wait another day to take control of your hearing health. We're here to support you every step of the way!

Mister S.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my tinnitus became more than a minor daily annoyance. I knew...

Imadiddine E.

Professional, friendly and thorough staff. I recommend this center to anyone who has concerns regarding their hearing health.

Response from the owner: Thank you for the review and the recommendation!

Tim W.

Sound Relief Tinnitus and Hearing Relief Center in Scottsdale, AZ is amazing!Layla and Dr. Densmore paved the way for my Tinnitus relief. It was up to me to listen and learn about my disability. Wonderful coaches and lifelong friends. Their expertise and compassion kept me coming back.Dr. Brown continued my care with the same compassion and incredible skills tweaked and adjusted my hearing aids as my hearing and needs changed.Franchesca and Dr. Hanscom provided amazing care after 4 years as a Sounds Relief patient. Same compassion and professional excellence.I am forever grateful to Dr. Julie Prutsman's efforts and research for Tinnitus and Hyperacusis counseling and treatment. You have made me a believer and hope those needing the relief will find their way to Sound Relief Tinnitus and Hearing Center in Scottsdale, AZ. Awesome is in your DNA!

Response from the owner: Hi Tim, thank you so much for your heartfelt review! We are honored to have been a part of your journey to tinnitus relief and are grateful for your kind words about our team. We will continue to strive for excellence and provide the compassionate care you deserve.

Daniel R.

Great company, friendly Audiologists and staff. Amazing care and diagnosis of my hearing lose, more information than Ive had about it. I know they make a big part of their money by selling hearing aids, I wasn't able to purchase through them but they were understanding and very clear on prices and their packages. Pleasure to have seen and done business with.

Response from the owner: Hi Daniel, thank you for your kind words! We're thrilled to hear that you had a positive experience with our audiologists and staff, and we appreciate your feedback.

Kendra C.

Dr. Kelly Hanscom and Francesca are keepers. Fransesca was amazing and very thorough. Dr. Hanscom is extremely competent, warm, approachable, and patient. She is an incredible representative for the company brand here in Scottsdale. I was able to read the newsletter about the origin of Sound Relief. I can feel the commitment to excellence, integrity, and above all else the commitment to exceptional patient care. I have a very complicated medical history and Dr. Hanscom was astute and yet very gentle in her demeanor. I appreciate the opportunity to have been seen today.

Response from the owner: Hi Kendra, thank you so much for your thoughtful review! We're delighted to hear that Dr. Hanscom and Franchesca made such a positive impression, and we're honored to have provided you with the exceptional care you deserve.

Janise W.

Dr. Madison was amazing, thorough and went above and beyond in trying to make my hearing experience as good as it can be.thank you.

Response from the owner: Hi Janise, thank you for your kind review! We're delighted to hear that Dr. Brown went above and beyond to ensure you have the best possible hearing experience.

Rodolfo R.

Dr. Kelly is the best! She took the time to listen to my concerns, & then fix them!

Response from the owner: Hi Rodolfo, thank you so much for the review!

Gregory F.

Dr. Brown is a fabulous audiologist who is caring and kind. She is always patient with me at every visit ensuring comfort with my device. Highly recommend!

Response from the owner: Thank you for the review and the kind words! Dr. Brown is an outstanding audiologist!

Marilynn V.

They are very friendly and extremely helpful people. They take the time needed to make things right

Response from the owner: Thank you, Marilynn!

Jim V.

Life changing professionals that provide affordable medical care, a true blessing!!!

Response from the owner: Thanks Jim!

Deb J.

First visit to their Scottsdale office! Just as friendly and competent as the Mesa staff! Been going to Sound Relief for almost 3 years, and it's worth the drive from Prescott. 🙂

Response from the owner: Hi Deb, thanks for the awesome review! So glad the Scottsdale crew lived up to the Mesa team’s reputation. We’re lucky to have you with us for almost 3 years! 🚗🎉

Suzanne C.

Excellent care and service. Top of the line technology and knowledge.

Response from the owner: Hi Suzanne, thank you for your review! We're glad you appreciated our excellent care, service, and advanced technology.

Molly B.

I admit that, during Covid, I wasn’t the best patient. I let the isolation of Covid interrupt the progress I was making with my SoundRelief heating devices. The devices did make a difference, and I’m kicking myself now that I wasn’t a faithful patient. But Franchesca helped me get back on track. I mailed my devices back to SoundRelief for diagnosis of a problem with one of the devices. Franchesca was so kind and helpful, and my devices are on their way back to me so I can begin again my tinnitus progress. My hearing devices did make a difference, and I look forward to working with SoundRelief again. Their approach makes sense and does make a difference. I love the caring employees who want clients to experience progress and alleviation. I highly recommend.

Response from the owner: Molly, I truly appreciate your candid reflection on your experience with us during the challenging times of Covid. It's commendable that you're able to acknowledge the impact of the isolation on your commitment to using the hearing devices. It's quite common for external factors to affect our routines and progress, especially during such unprecedented situations. It's wonderful to hear that despite the interruption, you recognized the positive impact the devices had on your tinnitus. The fact that you're motivated to get back on track is a testament to your dedication to your well-being. Franchesca's assistance clearly played a crucial role in helping you navigate this situation, and her kindness and support are truly admirable. Thank you for the positive perspective on our approach and the caring nature of our employees - it is truly valuable feedback. Thank you for sharing your journey and your recommendation. It's heartening to know that you're looking forward to continuing your partnership with us. Here's to renewed progress and relief on your tinnitus journey!

Jon P.

Very thourough and personable.

Response from the owner: Thank you, Jon!

CareCredit

CareCredit®, a trusted financing partner of Sound Relief Hearing Center, offers a range of affordable plans for tinnitus treatment and hearing aids. You can also use CareCredit to cover items such as insurance deductibles or co-pays. Contact us or visit the CareCredit website for more information and to apply for this healthcare credit card.

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